Independent regulator of health and social care in England, The Care Quality Commission (CQC) have published their report on The Shakespeare Hospice. The Hospice is pleased to report that they scored a rating of ‘Good’ overall for their services in the annual inspection, with ‘Outstanding’ in the leadership category. The CQC are an independent regulatory body that monitor, inspect and regulate health and social care services in England to make sure they meet the fundamental standards of quality and safety. The CQC publish their findings, including performance ratings, in an annual inspection report, to help people choose the right care and maintain the excellence and integrity of the health and social care sector.
The inspection, carried out at The Shakespeare Hospice in April 2016, by a team of independent experts, reported that ‘The Shakespeare Hospice puts people at the heart of the service offered and provide high quality care in a compassionate way.’ The report also shined a light on the Hospice’s ‘holistic approach to providing care and support’ with it’s physiotherapy, complementary and occupational therapy.
An important area where the Hospice was praised by the CQC was the ‘Young People’s Hub’, established to support young people with life limiting conditions during the transitional period between children’s and adult’s hospices. Being the only adult hospice in the UK to have developed this service, they were strongly praised for identifying this gap in service provision and one of many reasons for the deserved winning of the GSK IMPACT Award earlier this year.
Chief Executive of The Shakespeare Hospice, Angela Arnold said, “I’m so pleased with the CQC’s findings in their visit to The Shakespeare Hospice. We are so proud of everything we achieve here and the services that we provide. The team work really hard to maintain the high standards of care and all their hard work and dedication really shows. It’s a great feeling for the whole team, knowing we are providing the very best and that it is being recognised.”
Patients and relatives interviewed as part of the report spoke highly of the kindness of staff leaving patients feeling empowered to make their own decisions, with the support of the nurses. One relative told the CQC “The quality of care is 100% and there’s nothing they won’t do for us both.” Praised for it’s person centred vision and mission statement that puts people at the heart of the service that they provide, it was clear that the staff had a clear understanding of the key principles, vision and focus of The Shakespeare Hospice and are proud of the excellent care that they provide.
Continually striving to recognise, promote and implement innovative systems to improve the service, in response to the changing needs of the local community, Kate Hall – Head of Clinical Services explains why the hospice sets itself apart from the rest. “Here at the Hospice our aim is to provide high quality compassionate care for both young people and adults in our community who are living with a life limiting illness and those who matter to them. I am delighted that the CQC review has awarded the Hospice a Good rating overall with an Outstanding rating for how the services are led. This is due to the highly motivated and skilled team of staff and volunteers in both the clinical and non clinical services. I am so pleased that their commitment and hard work has been recognised and we will continue to respond to the needs of our community.”
To read or download the full published copy of the CQC report please click here.