World Patient Safety Day

Thursday 17 September 2020

The World Health Organisation

17th Sept 2020 World Patient Safety Day

17th September, is The World Health Organisation’s World Patient Safety Day. 

The overall objectives of World Patient Safety Day are to enhance global understanding of patient safety, increase public engagement in the safety of health care and promote global actions to enhance patient safety and reduce patient harm. The origin of the Day is firmly grounded in the fundamental principle of medicine – First, do no harm.

How are we responding?

The Hospice had to quickly address the immediate challenges that the potential infection brought to our patients, their families, our staff and volunteers.   We had to close our Day Hospice to patients and very rapidly mobilise remote and virtual support calls for our patients and their families, we continue to operate in this way and will need to for the foreseeable future. Our clinical teams have responded so well to ensure that all patients’ needs are met, our care has been even more important than usual in these challenging times.  

The extreme pressures of the pandemic are 'a constant', that we are learning to adapt and live with in Clinical Services. Our clinical teams are going above and beyond the call of duty to care for and protect some of the most vulnerable people in our community at this difficult time.

Our Hospice at Home, Day Hospice and Transitional Care teams are now working as one large community care service provision.  Our caseloads have joined and we are continuing to support everybody that is known to us and we are able to take new referrals too.  In turn this has strengthened communication within the teams and enables an improved understanding of our patients overall needs and where they are in their pathway.  Those in greatest need are receiving home visits and those in need of palliative care are receiving virtual support.

We have just finished surveying all of our patients, carers and bereaved, to understand their views about the use of IT, to further enhance the virtual support that we offer and to help us develop new ways of working in the future, whilst Covid 19 remains prevalent.  We are exploring videoconferencing consultations and small group support work too, for our palliative support patients.  As restrictions ease so we hope to be able to visit more patients safely within their home environments.

Both our Adult Counselling and Children's and Families support services (CaFSS) continue to provide virtual consultations.  Our Children's Team have also commenced some small group support work, via videoconferencing, which they provide whilst on site at the Hospice, so that the children can see the familiarity of the setting, whilst supported by staff.

With schools now back in September our CaFSS are preparing ready to support teachers, school staff and pupils as the new academic term starts.  It is not known what the need for these services will be, however we will aim to resume all of our previous levels of support where appropriate and are braced for a potential increase in referrals as schools reopen.

We are proactively planning in the background in anticipation of the potential for any future surges of Covid-19, ensuring that staff are appropriately trained, equipped and well informed should the situation change again.

Jo Poyner

Head of Clinical Services

Family Support

Our Family Support Services include Children and Family Support Service, Bereavement Support, Counselling, Chaplaincy and Social Work Service.

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Registered Office: Church Lane, Shottery, Stratford-upon-Avon, Warwickshire, CV37 9UL