Responsible Gambling

Preventing underage gambling

We are responsible for minimising and preventing underage gambling. All our gambling materials, website pages, and terms and conditions clearly state that players must be 16 or over. 


Protecting vulnerable people

We have a responsibility to protect vulnerable people, including those who:

  • have a medical or mental condition which interferes with their decision-making process

  • have learning difficulties

  • are under the influence of non-prescription drugs or alcohol

  • cannot control their gambling

If you need to talk to someone about problem gambling then please contact Be Gamble Aware. Be Gamble Aware is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. Be Gamble Aware can be contacted on 0808 8020 133 (Freephone) or visit BeGambleAware


We also aim to protect and engage with those who cannot control their gambling through self-exclusion. Read our vulnerable person policy to find out more.

If you want to self-exclude from our lottery please download the Self-Exclusion information 


Lottery Complaints

Your views are important to us and we take every complaint seriously and endeavour to resolve the complaint or dispute in a transparent, open and constructive manner.

The Shakespeare Hospice Complaints Procedure can be found on our contact us page. For lottery related complaints please download the Lottery Complaints Procedure.





Family Support

Our Family Support Services include Children and Family Support Service, Bereavement Support, Counselling, Chaplaincy and Social Work Service.

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© 2020 The Shakespeare Hospice, Registered Charity Number: 1064091. Registered in England & Wales Number: 3291683.
Registered Office: Church Lane, Shottery, Stratford-upon-Avon, Warwickshire, CV37 9UL